Introduction:

We may not be able to live in a “problem-free” world however, we can certainly learn new ways to understand problems better and solve them more efficiently and effectively. Problem-solving is a part of everyone’s work, whether you’re a manager or entry level. It is important for every employee to understand the problem-solving process and develop problem-solving skills.

Aim

In this course, you will be introduced to the Problem Solving Process as well as a range of methods and tools you can use to solve to a wide variety of problems.