Introduction:

Customer satisfaction needs to be a priority for companies that want to maintain their competitive edge, make profits, and make more informed decisions. The Customer Happiness course is designed to improve employee happiness within the organization. The employees’ happiness at the workplace is critical because it is often directly reflected in the quality and volume of services offered to its customers.

Aim

This course provides a brief overview of how to perform your role well and how it supports the UAE’s vision of a happier society.